HLT21020 Certificate II in Medical Service First Response




Five (5) Days*

course overview

This course is for those who provide first medical response and deliver basic first aid in the pre-hospital or out of hospital environment.

Participants will learn basic information regarding the human body through anatomy and physiology and first response procedures in line with the Australian Resuscitation Council (ARC) guidelines.

learning outcomes

This qualification requires successful completion of 9 units of competency consisting of 5 core units and 4 elective units. The elective units have been selected based on industry requirements.
Core Units
• CHCDIV001 Work with diverse people
• HLTAID011 Provide first aid
• HLTINF001 Comply with infection prevention and control policies and procedures
• HLTWHS002 Follow safe work practices for direct client care
• HLTWHS006 Manage personal stressors in the work environment
Elective Units
• HLTAAP001 Recognise health body systems
• HLTAID014 Provide advanced first aid
• HLTAID015 Provide advanced resuscitation and oxygen therapy
• PUAEME005 Provide pain management


Participants must:
• Provide photo I.D on entry
• Unless exempt, provide a verifiable USI number
• Students must perform uninterrupted CPR for at least 2 minutes on an infant manikin and adult manikin on the floor and use of an AED and apply appropriate first aid procedures.
• Be able to read, write, communicate orally, and understand and interpret complex information and situations
• Interact with others and work under pressure
• Dress appropriately i.e., long sleeve, long pants or overalls, safety boots/closed in shoes, safety glasses

Please ensure you read our Student Handbook for further information on our policies, procedures, terms, and program conditions.

If you are unsure if you require learning support, SDS can provide access to a LLN assessment that identifies if any learning support is needed. Please ensure you inform the training team on registration, if you fail to inform the training team at registration, learning support may not be available on the day of training.

delivery method

This course is delivered over five (5) days and consists of classroom-based theory learning with practical based activities.
Participants will be required to undertake pre course learning and successfully complete a series of online multiple-choice assessments. This must be completed prior to attending the classroom session. The estimated time to complete the online component is approximately 2-6 hours.


Pre-requisites have been included.




Assessment includes written and/or multiple-choice knowledge assessment and practical based skills assessments.


On successful completion participants will receive a nationally recognised qualification in:
• HLT21020 Certificate II in Medical Service First Response

skills maintenance

To ensure your skills and knowledge are maintained it is critical you undertake regular skills maintenance training. The Australian Resuscitation Council Guidelines recommend retraining in CPR at least annually.